User Stories: Outbound: As a third-party recoveries agent, I want to instruct and provide Perch with the necessary information to arrange and conduct a site visit, so that I can validate that the customer we intend to disconnect is at that site, a...

I want to be able to receive information from credit reference agencies on customers payment performance. So that I can make a decision on if the business needs monitoring.

Requirement: Given we are attempting to call a customer, when the call goes through disposition operator intercept, I want a call to action to be made. Problem Statement/Gap: When outbound calls are made - a response is received in the form of a S...

I want to be notified when an account has a telephone number that cannot be put into a debt operations dialler campaign So that I can investigate these accounts and find new contact details

User Story: I want to be notified when a COT leaves a non live account with a balance over XX amount so that I can investigate the situation and take the appropriate actions. Problem Statement: Often when a COT has occured, we are not able to coll...