Given there is no outstanding COT on the account and we have had no contact with the customers, when the debt amount becomes over two weeks overdue, I want a call to action to be created for the credit and risk team. I want accounts in the debt ti...
I want to be able to receive information from credit reference agencies on customers payment performance. So that I can make a decision on if the business needs monitoring.
Requirement: Given we are attempting to call a customer, when the call goes through disposition operator intercept, I want a call to action to be made. Problem Statement/Gap: When outbound calls are made - a response is received in the form of a S...
I want to be notified when an account has a telephone number that cannot be put into a debt operations dialler campaign So that I can investigate these accounts and find new contact details
Given a direct debit has been amended or cancelled, when we are notified of this, I want a call to action to be created for the credit and risk team. Original Requirement: I want direct debit amendments and cancellations to create a call to action...
Investigate liable debtors where a COT has taken place
User Story: I want to be notified when a COT leaves a non live account with a balance over XX amount so that I can investigate the situation and take the appropriate actions. Problem Statement: Often when a COT has occured, we are not able to coll...
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Planned
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Planned