Given a customer has both payments and non-payment products, when a COT is completed, I want to notify the payments team. I want to notify the payments team, when we complete a COT with a customer who also has that product. So that I can notify th...

Given there is no open COT tickets on the account, when a change of tenancy has been discussed on the account, I want to be notified of this. I want to be notified of comments relating to COT, where there is no open COT ticket. So that we don't mi...

User Story: I want to be notified when a COT leaves a non live account with a balance over XX amount so that I can investigate the situation and take the appropriate actions. Problem Statement: Often when a COT has occured, we are not able to coll...

Given a meter read has been completed at a site, when the outcome is a potential COT, I want a call to action to be created. I want to be able to see if the outcome of meter related visit is a potential COT So that I can quickly assess the situati...

Given a debt related visit to a site has been completed, when the outcome is a potential COT, I want a call to action to be made. I want to be able to see if the outcome of debt related visit is a potential COT So that I can quickly assess the sit...

I want operations to create calls to action for the COT team when a long unread meter indicates a likely change of liability So that I can investigate the situation and establish if it is linked to a COT situation that needs progressing.

I want operations to create calls to action for the COT team when a skip read indicates a likely change of liability So that I can investigate the situation and establish if it is linked to a COT that needs progressing.