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Water Programme for OTP Ideas Portal
Status Completed
Created by Guest
Created on May 22, 2024

Perch Trial / Water Disconnections

** This request supersedes WPOTP-I-69 **


We need to send a letter to customers who are refusing to pay the security deposit, but there will be no contract on the account, so we need to pull through the billing address into the actual main body of content. Please add Billing Address as a field into 'StandardAccountSource” so the letter can be added to print manager, unless there is another stored procedure you’re aware of that has this information and is an account based letter.

Why would we do this?

Need to send letters urgently as part of Perch trial and Water Disconnections.

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