Water Programme for OTP Ideas Portal
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Categories COT Indicators
Created by Paul Pearce
Created on Feb 29, 2024

RELATED IDEAS

Returned letter indicators

"I want returned mail to create calls to action for specific teams based upon:

  • Live products

  • Qualco debt status

  • COT ticket status"

So that the business can take the appropriate actions to prevent it repeating:

  • No action

  • Account amendment

  • COT

Why would we do this?

Because we have tonnes of un-processed mail (~5000) that could help us better manage customers (eg raise a COT)
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  • Admin
    Andy Hart
    Reply
    |     Mar 13, 2024

    Currently fed into credit and risk as a monthly data dump.

    We want to speed up this process.