Water Programme for OTP Ideas Portal
Given there is no outstanding COT on the account and we have had no contact with the customers, when the debt amount becomes over two weeks overdue, I want a call to action to be created for the credit and risk team.
I want accounts in the debt timeline for greater than two weeks and with no contact or open COT to create a call to action for the credit and risk team
So that I can investigate the situation and take the appropriate action.
Priority 3 - Most likely to provide false negatives but will drive a lot of triggers.
We want to make sure all these are worked.
Suggestion of solutions could be QUalco or CRM other options.