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Water Programme for OTP Ideas Portal
Status Will not do
Created by Guest
Created on Mar 1, 2024

Direct debit indicators

Given a direct debit has been amended or cancelled, when we are notified of this, I want a call to action to be created for the credit and risk team.


Original Requirement:

I want direct debit amendments and cancellations to create a call to action the Investigation team

So that I can investigate the situation and take the appropriate action:
No action
Collections
COT

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  • Admin
    Andy Hart
    Reply
    |
    Mar 22, 2024

    Status updated to planned:

    Waiting on responses from Matthew Sleight on the above questions and Andy to write up requirements document.

    Changes to be implemented by Elliot Reid.

  • Admin
    Andy Hart
    Reply
    |
    Mar 19, 2024

    What should the task be called

    Or do they just want an activity to be raised so they have visibility.

    Closure reasons - e.g. just close task or do they want to log, customer contacted - DD resubmitted etc.

  • Admin
    Andy Hart
    Reply
    |
    Mar 13, 2024

    Andy to speak to Elliot to gain an understanding of numbers and to create a call to action.

    Priority: 1 due to seemilngly easy to impleemnet