Water Programme for OTP Ideas Portal
Given a direct debit has been amended or cancelled, when we are notified of this, I want a call to action to be created for the credit and risk team.
Original Requirement:
I want direct debit amendments and cancellations to create a call to action the Investigation team
So that I can investigate the situation and take the appropriate action:
No action
Collections
COT
Status updated to planned:
Waiting on responses from Matthew Sleight on the above questions and Andy to write up requirements document.
Changes to be implemented by Elliot Reid.
What should the task be called
Or do they just want an activity to be raised so they have visibility.
Closure reasons - e.g. just close task or do they want to log, customer contacted - DD resubmitted etc.
Andy to speak to Elliot to gain an understanding of numbers and to create a call to action.
Priority: 1 due to seemilngly easy to impleemnet