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Water Programme for OTP Ideas Portal
Status Will not do
Categories COT Indicators
Created by Guest
Created on Mar 1, 2024

PTSO indicators

Given the organisation is a live limited company and has no debt, when the organisation status is updated to voluntary PTSO, I want a call to action to be made.

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  • Admin
    Andy Hart
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    Mar 26, 2024

    Sessions on 26/27.03 -

    We are unable to identify if a proposal to strike off is voluntary or not via the companies house API.

    Voluntary PTSO would be a strong indication of a COT, but other status updates do not necessarily imply a COT - rather they require investigating and measures taken to prevent that customer falling into debt if they are not in debt already. Often off the back of that a COT would be identified.


    Currently the companies house API will only make the call and return a response of any status updates when there is an outstanding balance on the account.

    Suggestion to open this up to the remaining of our customer base and creating a call to action but question remains around which business area this should sit in and some analysis of data required on past status updates and their outcomes.

  • Admin
    Andy Hart
    Reply
    |
    Mar 13, 2024

    This currently does not happen as we only call the API where there is debt on account.

    Limitation on companies house calls.

    However there is a static file which we can pull back - currently credit and risk are uploading this data to the data lake.

    No update method to the CRM.


    Approximately 90%+ of the time there will be a COT.

    Majority of our customers are sole traders anyway.

    This is only customers not in debt.


    Priority: 2