User Stories: Outbound: As a third-party recoveries agent, I want to instruct and provide Perch with the necessary information to arrange and conduct a site visit, so that I can validate that the customer we intend to disconnect is at that site, a...

I want to be able to receive information from credit reference agencies on customers payment performance. So that I can make a decision on if the business needs monitoring.

Requirement: Given we are attempting to call a customer, when the call goes through disposition operator intercept, I want a call to action to be made. Problem Statement/Gap: When outbound calls are made - a response is received in the form of a S...

I want to be notified when an account has a telephone number that cannot be put into a debt operations dialler campaign So that I can investigate these accounts and find new contact details

Given the organisation is a live limited company and has no debt, when the organisation status is updated to voluntary PTSO, I want a call to action to be made.

"I want returned mail to create calls to action for specific teams based upon: Live products Qualco debt status COT ticket status" So that the business can take the appropriate actions to prevent it repeating: No action Account amendment COT

Requirement: Given the site is marked as vacant, when usage at that site has been recognised, I want a call to action to be made. Solution: To be included as an indicator as part of the COT propensity model. Value: 59% of our sites in England that...

Given the customer has both insurance and non-insurance products, when an address change is identified by either the COT or insurance teams, I want a call to action for the other team. I want to be notified by Insurance when they become aware of a...

Given the customer has both payments and non-payment products, when an address change is identified, I want a call to action to be created. I want to be notified by payments when they become aware of an address change for a customer who also has n...

Given a customer has both insurance and non-insurance products, when a COT is completed, I want to notify the insurance team. I want to notify the insurance team, when we complete a COT with a customer who also has that product. So I can notify th...