User Stories: Outbound: As a third-party recoveries agent, I want to instruct and provide Perch with the necessary information to arrange and conduct a site visit, so that I can validate that the customer we intend to disconnect is at that site, a...

We are currently embarking on trial with Perch part of disconnections and part of the water programme. We are looking to ask new customers who are found in the trial for a deposit. If customers refuse this deposit it allows us to move expedite the...

User Story: As a third party recoveries manager, I want to send the England and Scotland disconnections letters to multiple addresses (supply, invoice, landlord depending on the scenario) before disconnecting a water supply, so that we can inform ...