Given there is no open COT tickets on the account, when a change of tenancy has been discussed on the account, I want to be notified of this.
I want to be notified of comments relating to COT, where there is no open COT ticket.
So that we don't miss opportunities to deal with COT's as quickly as possible.
Currently we cannot see if the form has been sent.
High volumes,
High number of false negatives.
Priority: 3