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Water Programme for OTP Ideas Portal
Categories COT Indicators
Created by Gary Richardson
Created on Mar 1, 2024

Insurance address change indicators

Given the customer has both insurance and non-insurance products, when an address change is identified by either the COT or insurance teams, I want a call to action for the other team.


I want to be notified by Insurance when they become aware of an address change for a customer who has non financial products.

So I can make any necessary changes to their products.

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    Andy Hart
    Reply
    |
    Mar 13, 2024

    High indication of a COT.

    Unlikely to receive high volumes.


    Priority: 2