We are currently embarking on trial with Perch part of disconnections and part of the water programme. We are looking to ask new customers who are found in the trial for a deposit. If customers refuse this deposit it allows us to move expedite the...

Requirement: Given the site is marked as vacant, when usage at that site has been recognised, I want a call to action to be made. Solution: To be included as an indicator as part of the COT propensity model. Value: 59% of our sites in England that...

Given there is no open COT tickets on the account, when a change of tenancy has been discussed on the account, I want to be notified of this. I want to be notified of comments relating to COT, where there is no open COT ticket. So that we don't mi...

Given a meter read has been completed at a site, when the outcome is a potential COT, I want a call to action to be created. I want to be able to see if the outcome of meter related visit is a potential COT So that I can quickly assess the situati...

Given a debt related visit to a site has been completed, when the outcome is a potential COT, I want a call to action to be made. I want to be able to see if the outcome of debt related visit is a potential COT So that I can quickly assess the sit...

I want operations to create calls to action for the COT team when a long unread meter indicates a likely change of liability So that I can investigate the situation and establish if it is linked to a COT situation that needs progressing.

I want operations to create calls to action for the COT team when a skip read indicates a likely change of liability So that I can investigate the situation and establish if it is linked to a COT that needs progressing.