User Stories: Outbound: As a third-party recoveries agent, I want to instruct and provide Perch with the necessary information to arrange and conduct a site visit, so that I can validate that the customer we intend to disconnect is at that site, a...
User Story: As a landlord, or a new or existing customer, I want an intelligent and dynamic solution where I can provide the required information for me to complete a COT and provide evidence, so that I can inform Verastar of the changes in my ten...
User Story: As a COT team manager, when I have received details and/or evidence of a COT from a new customer, occupier or landlord, I want to populate this in the system and store the evidence against the customer record, so that I can create a ca...
User Story As an operations agent, I want to be able to send the customer, new occupier or landlord a functionality which can capture all the necessary information on a change of tenancy, so that I can give them an opportunity to provide us detail...
User Stories: Outbound: As a third-party recoveries agent, I want to instruct and provide Perch with the necessary information to arrange and conduct a site visit, so that I can validate that the customer we intend to disconnect is at that site, a...
User Story: As a third party recoveries manager, I want to send the England and Scotland disconnections letters to multiple addresses (supply, invoice, landlord depending on the scenario) before disconnecting a water supply, so that we can inform ...
Given there is no outstanding COT on the account and we have had no contact with the customers, when the debt amount becomes over two weeks overdue, I want a call to action to be created for the credit and risk team. I want accounts in the debt ti...
I want to be able to receive information from credit reference agencies on customers payment performance. So that I can make a decision on if the business needs monitoring.
Requirement: Given we are attempting to call a customer, when the call goes through disposition operator intercept, I want a call to action to be made. Problem Statement/Gap: When outbound calls are made - a response is received in the form of a S...
I want to be notified when an account has a telephone number that cannot be put into a debt operations dialler campaign So that I can investigate these accounts and find new contact details
Investigate liable debtors where a COT has taken place
User Story: I want to be notified when a COT leaves a non live account with a balance over XX amount so that I can investigate the situation and take the appropriate actions. Problem Statement: Often when a COT has occured, we are not able to coll...
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Planned
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Planned
